These Terms of Service (“Terms”) apply to your use of srscleaning.com and to cleaning services provided by SRS Cleaning Services (“SRS”, “we”, “us”). By using the website or booking a service, you agree to these Terms. If you don’t agree, please don’t use the website or book a service.
Your quote, booking confirmation or written service agreement for a specific job may include more details, such as the tasks, price, schedule and any job-specific policies. If they differ from these Terms, the quote, confirmation or agreement for that job applies.
Using Our Website
You may use the website to learn about our services, read our guides and contact us. Please don’t:
- use the website for anything unlawful or to send false requests
- try to break into, overload or interfere with the website or its systems
- copy, scrape or republish our content, photos or design, except to share a link or a short quote with credit
The cleaning guides on our blog are general information. Every home, surface and product is different, so follow the product label and the manufacturer’s instructions, test in a hidden spot first, and stop if something doesn’t look right. Never mix cleaning products unless the label says it’s safe.
Quotes and Pricing
When you request a quote, the price we give is based on the information you share, such as the size and condition of the property and the tasks you want. A quote is not a booking.
If the property, its condition or the tasks are different from what was described when we arrive, we’ll talk with you before doing extra work. We may adjust the price, adjust the tasks, or reschedule, and we won’t start extra work without your OK.
Booking and Scheduling
A visit is booked once we confirm the date, time, tasks and price with you. Arrival times are estimates. Traffic and earlier jobs can affect them, and we’ll let you know if we’re running late.
To help us do the job well, please:
- give us safe access to the property at the scheduled time, including any gate codes, keys or parking instructions
- make sure water and electricity are working
- secure pets, or tell us about them in advance
- put away valuables, cash, firearms and fragile or sentimental items, or tell us about items that need special care
- tell us about any hazards, such as mold, pests, sharp objects, biohazards or unsafe areas
Our team may decline or stop a task that is unsafe, outside the agreed scope, or requires a specialist, and will tell you why.
Rescheduling and Cancellations
Plans change. If you need to reschedule or cancel, please tell us as early as you can by calling or emailing us. Any notice period or fee for late cancellations, lockouts or missed visits is stated in your quote or booking confirmation, and we won’t charge one that wasn’t shared with you in advance.
We may need to reschedule because of weather, illness, safety concerns or other events outside our control. If that happens, we’ll contact you as soon as possible to find a new time.
Payment
Payment terms, including when payment is due and the accepted payment methods, are stated in your quote, booking confirmation or service agreement. Recurring cleanings are billed as agreed for each visit or billing period. We don’t require long-term contracts for residential cleaning.
Our Service Commitment
We want you to be happy with every cleaning. If something in the agreed tasks was missed or isn’t right, tell us promptly, ideally with a photo, and we’ll review it with you. Where we agree something within the agreed scope was missed, we’ll come back to fix it.
Property Damage and Liability
SRS is licensed and insured. Our team works carefully, but accidents can happen. If you notice damage you believe we caused, tell us promptly with photos so we can review it and work with you on a fair resolution.
To the extent the law allows, we aren’t responsible for:
- damage caused by a pre-existing condition, normal wear and tear, or an item that was already loose, broken or improperly installed
- damage from following your instructions, or from products or equipment you asked us to use
- items of extraordinary value, such as cash, jewelry or art, that weren’t put away or disclosed to us in advance
- delays or missed visits caused by events outside our control
Nothing in these Terms limits liability that can’t be limited under California law.
Hiring Our Team
Our cleaners are trained, background-checked members of the SRS team. Please arrange all cleaning work through SRS so that it is covered by our scheduling, quality checks and insurance.
Reviews and Messages
If you send us feedback, reviews or messages, you confirm they are honest and lawful. We may use feedback to improve our services. We may share public reviews you posted on platforms like Google or Yelp, with your name as it appears there.
Website Content and Links
The website’s text, photos, graphics, logo and design belong to SRS or are used with permission, and are protected by copyright and trademark laws.
Some images on the website are illustrations that show the type of work we do; they are not photos of a specific customer’s home or job.
The website links to other sites, such as review platforms and public guidance from agencies like the EPA and CDC. We don’t control those sites and aren’t responsible for their content.
Disclaimers
We try to keep the website accurate and up to date, but it is provided “as is”. To the extent the law allows, we don’t promise that the website will always be available, error-free or free of viruses, and we aren’t liable for indirect or consequential losses from using the website or relying on its general information.
Governing Law
These Terms are governed by the laws of the State of California. Any dispute that can’t be resolved informally will be handled in the state or federal courts located in Orange County, California, unless the law requires otherwise. Please contact us first; most issues can be resolved with a conversation.
Changes to These Terms
We may update these Terms from time to time. We’ll post the new version on this page and change the “Last updated” date at the top. The Terms in effect when you book a service apply to that booking.
Contact Us
SRS Cleaning Services
Phone: (714) 439-8500
Email: info@srscleaning.com
You can also read our Privacy Policy.
